The Practice has a core set of values that are at the heart of everything we do. They underpin our policies, objectives, procedures and strategies. They also help us establish our behaviours. The values were created and agreed by the whole Practice team at a staff meeting in Spring 2015. There are 5 simple values. These are to be: Professional Caring Effective Flexible To have integrity in everything we do. Heathgate Surgery is a health care facility located in Norwich.